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Porpiu

Documentation

Everything you can build with Porpiu

A guide by capability: what it does, how it works and, where it applies, a demo of how it looks in the product.

Agent mode

AI agent stages

An agent-mode stage hands the turn to a model that uses tools: it searches the catalog and documents, saves customer data, moves between stages, sends files, runs your Operations or hands the conversation to a person.

  • Approval per tool: automatic, by the customer or by your team
  • Specialists with their own persona and skills
  • Reply verification and a monthly AI budget
An agent-mode stage hands the turn to a model that uses tools: it searches the catalog and documents, saves customer data, moves between stages, sends files, runs your Operations or hands the conversation to a person.

Flows

Visual flows and blocks

Design the conversation as stages connected by rules. Rules react to keywords, intents, images, time without reply or operation results, and run actions like replying, capturing data or changing stage.

  • Reusable blocks for support, sales, booking and payments
  • Variables declared once and used across the flow
  • Versions validated before they go live
Design the conversation as stages connected by rules. Rules react to keywords, intents, images, time without reply or operation results, and run actions like replying, capturing data or changing stage.

Assistant

Configuration assistant

Describe your business in a conversation and the assistant builds the automation: flows, rules, channels and settings. Every change arrives as a proposal for you to approve.

  • Templates by industry: store, restaurant, health, real estate and digital
  • Proposals you review step by step
  • Automatic tests before going live
Describe your business in a conversation and the assistant builds the automation: flows, rules, channels and settings. Every change arrives as a proposal for you to approve.

Omnichannel

Messaging channels

Connect WhatsApp, Messenger, Instagram, Telegram, Google Chat, your website chat and API channels. Messages reach the same flow with text, audio, images and documents.

  • A website chat with one line of code
  • Click-to-WhatsApp ad attribution
  • Detects the customer's language and replies in it
Connect WhatsApp, Messenger, Instagram, Telegram, Google Chat, your website chat and API channels. Messages reach the same flow with text, audio, images and documents.

Team

Team inbox

When the bot hands a conversation over, it joins the queue with its summary and reason. Your team claims it, replies and resolves it; Porpiu tracks response times and asks for a rating on close.

  • Automatic assignment, only to people who are online
  • SLA, alerts and business hours with holidays
  • A team assistant that finds customers and acts on them
When the bot hands a conversation over, it joins the queue with its summary and reason. Your team claims it, replies and resolves it; Porpiu tracks response times and asks for a rating on close.

Cases

Support cases

Turn a problem that can't be solved in one conversation into a numbered case with priority, owner and timeline. The customer is notified every time its status changes.

  1. Sync with Zendesk, Freshdesk and HubSpot
  2. Due dates and automatic closing
  3. Satisfaction survey when it's solved

Proactive

Proactive messages and campaigns

Write first: approved WhatsApp templates, follow-up sequences, segmented campaigns and events from your own systems. Everything respects the 24-hour window and the customer's consent.

  1. Sequences that stop when the customer replies
  2. Campaigns by tags, activity and consent
  3. Signed events from your store or CRM

Knowledge

Knowledge base

Upload your documents and the bot answers from them. Each automation has its own search collection, and answers rely only on what it finds.

  1. PDF, Word and plain text
  2. Semantic search per automation
  3. Unanswered questions are logged so you can improve

Commerce

Sales, payments and invoicing

Connect your catalog or store, create orders, send payment links and issue e-invoices. Prices always come from your catalog, never from what's typed in the chat.

  • Shopify, WooCommerce and Mipaquete shipping
  • Wompi, Bold and Mercado Pago
  • E-invoicing with Alegra and Siigo
Connect your catalog or store, create orders, send payment links and issue e-invoices. Prices always come from your catalog, never from what's typed in the chat.

Booking

Appointments and bookings

The bot checks availability, offers times, books, reschedules and cancels — always on the customer's own appointments.

  1. Google Calendar, Cal.com and AgendaPro
  2. Automatic reminders
  3. Alternatives when a slot is taken

Voice

Calls and voice bot

Your team answers WhatsApp calls in the browser or on their phone, and you can connect your own phone numbers. The voice bot (beta) answers, transcribes and transfers.

  • Recording with transcript and summary
  • Outbound calls with the customer's permission
  • Keypad menu, call queue and voicemail
Your team answers WhatsApp calls in the browser or on their phone, and you can connect your own phone numbers. The voice bot (beta) answers, transcribes and transfers.

Analytics

Support and ad analytics

Track resolution, satisfaction, response times and the funnel by stage. With Meta Ads connected, see the cost per customer and the return of every campaign through to the sale.

  • Resolution, CSAT and SLA
  • ROAS, CAC and LTV per ad
  • AI usage and cost per automation
Track resolution, satisfaction, response times and the funnel by stage. With Meta Ads connected, see the cost per customer and the return of every campaign through to the sale.

Quality

Testing and continuous improvement

Write reference conversations and a simulated customer plays them against any version of the flow. As it runs, Porpiu groups frequent messages and feedback, and proposes changes.

  • Evals before a version goes live
  • Improvement suggestions you approve
  • Poorly rated conversations turned into test cases
Write reference conversations and a simulated customer plays them against any version of the flow. As it runs, Porpiu groups frequent messages and feedback, and proposes changes.

Privacy

Privacy and security

Hide personal data from the model, encrypt keys, decide how long messages are kept and handle export or erasure requests.

  1. Personal data redaction for the AI
  2. Moderation and a per-contact message limit
  3. Contact blocking and a log of privacy requests