AI · Flows · Customer service
Customer service that grows stage by stage.
Porpiu answers on WhatsApp, Instagram, your website and the phone: it replies, sells, takes payments and books, following the flow you design or create with a single prompt. When a person is needed, your team steps in from one shared inbox.
Works with the channels and tools you already use
- Messenger
- Telegram
- Google Chat
- Web chat
- Phone
- Shopify
- WooCommerce
- Mercado Pago
- Wompi
- Bold
- Google Calendar
- Cal.com
- Gmail
- Google Sheets
- Alegra
- Siigo
- Zendesk
- HubSpot
- Meta Ads
- OpenAI
- Claude
- Gemini
Solutions
What your team did by hand now runs on its own
Each piece is shown the way it works in the product. Pick one to see it run.
An agent that looks things up, quotes and charges
In agent-mode stages, the AI uses real tools: it searches your catalog, reads your documents, creates payment links and books appointments. Sensitive actions wait for the customer's or your team's approval.
Read the guide- Approval per tool: automatic, by the customer or by your team
- Answers from your documents and catalog, never made-up prices
- If a reply can't be verified, a person takes the conversation
You draw the path; rules walk it
Build your flow from stages and rules in a visual editor, or ask the assistant in your own words. Every version is validated before it goes live, and ongoing conversations stay on theirs.
Read the guide- Rules by keyword, intent, image or time without reply
- Ready-made blocks for support, sales, booking and payments
- Data is captured once and used across the whole flow
Your team steps in exactly when needed
When the bot hands a conversation over, it joins the queue with a summary and the reason for contact. Your team replies from one inbox, with response times tracked and a satisfaction survey on close.
Read the guide- Automatic assignment by rotation, load or rules
- Alerts and response-time targets (SLA) per conversation
- Internal notes, tags, reminders and cases
Calls that get answered and summarized
Answer WhatsApp calls in the browser and connect your own phone number. The voice bot answers, transcribes and transfers to your team when needed; every call lands in the thread with its summary.
Read the guide- WhatsApp calls in the browser or on your phone
- Automatic recording, transcript and summary
- Keypad menu, voicemail and transfer
From “how much?” to payment confirmed
The bot recommends from your catalog, creates the order in your store, sends the payment link and waits for confirmation. It works with Shopify, WooCommerce, Wompi, Bold and Mercado Pago, and invoices with Alegra or Siigo.
Read the guide- Prices always from the catalog, never from the chat
- Each payment link only reports to the customer who asked
- Orders, shipping and e-invoicing
Know what works and what each sale costs
Track how much the bot resolves, how satisfied customers are and how fast your team replies. Connect Meta Ads to see the cost per customer and the return of every ad, from click to sale.
Read the guide- Resolution, CSAT and response times
- ROAS, CAC and LTV per Meta Ads campaign
- Improvement suggestions from real conversations
How it works
Your first flow, in three steps
Your way
As simple or as detailed as you want
Create your automation with a single message in the creation chat, or fine-tune every piece until it works exactly like your business. Mix both paths whenever you like.
Create it with a prompt
Tell the assistant what you sell and how you serve customers. It builds the stages, rules, replies and channels, and shows you the proposal to approve before it's applied.
I run a clothing store in Medellín. I want to answer questions, recommend from the catalog, take payments with Wompi and pass complaints to a person.
Done: 4 stages, 7 rules and your WhatsApp connected. Review the proposal before applying it.
Or customize it as much as you want
Everything the assistant creates can be edited in the visual editor, and whatever you build by hand the assistant understands and keeps refining with you. No part is locked.
- Stages and rules
- Data it captures
- AI agents and their tools
- Specialists and tone
- Messages and AI replies
- Hours, queue and SLA
- Operations and integrations
- Blocks and templates
- Channels
Your team
All of your team's work, in one place
The bot doesn't work alone: your team sees every conversation, follows up on longer problems and measures what really sells.
Review and reply in Conversations
Watch every bot chat in real time, take it over whenever you want and reply from one inbox for WhatsApp, Instagram, Messenger, your website and the phone.
- Internal notes, tags and reminders
- Hand the conversation back to the bot when you're done
- A waiting queue with alerts and response times
Open cases for what one chat can't solve
Turn a problem into a numbered case with priority, owner and timeline. The customer is notified every time its status changes.
- Created by your team, a rule or the AI agent
- Due dates and automatic closing
- Sync with Zendesk, Freshdesk and HubSpot
Business metrics next to your Ads Manager
Match your Meta Ads spend with the sales actually closed in the chat: the cost per customer and the return of every campaign and ad, from click to sale. What Ads Manager can't see.
- CAC, ROAS and LTV per campaign and ad
- Real sales, not just conversations started
- Resolution, satisfaction and team response times
Trust
Your data, on your terms
Personal data hidden from the AI
Emails, phone numbers and cards are swapped for placeholders before they reach the model, and restored in the reply.
Encrypted keys
Your channel and model keys are stored encrypted; on screen you only ever see the last four characters.
Retention and erasure
Decide how long messages are kept, export a customer's data or erase it when they ask.
Plans
Start free, grow plan by plan
Free, Pro, Max and Expert: each plan adds channels, volume and AI. Switch whenever you need to.
Free
$0
To try Porpiu with one bot and low volume.
Pro
$49/mo
For teams that sell on WhatsApp and social media with AI agents.
Max
$149/mo
For businesses that connect their store, Google and ads.
Expert
Custom
Everything unlimited, with tailored onboarding.
Plant your first flow today
Create your free account, connect a channel and watch the first conversation grow.